Our team is committed to providing the best possible customer service experience. Please contact our staff for immediate sales support, customer service, order assistance, or help with general inquiries.
How can we help you today?
Our support channels are available during regular business hours.
Real-time, live support via chat! Just click the icon at the bottom of your screen.
Frequently Asked Questions
We update our FAQs pretty often. Check 'em out and don't be afraid to ask if you need additional support.
Account
To access your account, click Login at the top of any website page and enter your username and password.
You can reset your password at any time by clicking the "Forgot Password" link on the Login dialog.
Log-in to your account, click "View Account" and then click on Orders/Tracking.
Log-in to your account, click "View Account" and then click on My Maps
Log-in to your account, click "View Account" and then click on My Cart. If you were logged-in during your prior session, you should be able to continue with the order.
Log-in to your account, click "View Account" and then click on Account Settings.
Log-in to your account, click "View Account" and then click on My Dashboard. You can select any existing order and view performance reports by date range.
App/Website
Our Mapfire app makes it easy to reach the perfect audience using a powerful mix of geographic (location-based) and demographic (age, income, etc.) filters. For example, a lawncare business can easily target affluent homeowners in nearby suburban neighborhoods using our app — Mapfire makes it easy!
Premium plans include access to 'My Dashboard' — a robust reporting platform that includes phone call tracking (optional) and digital performance metrics such as impressions, clicks, opens, and more. You can access your reporting dashboard directly through your account at any time.
Contact Us
Call (800) 481-1656, use the live chat feature on our website, or email us via .
Yes! We're always looking for smart, creative people and we'd love to hear from you. Email us at .
Design
We have three design options: 1) Upload your own artwork; 2) Free, customizable design templates; 3) Professional design service (fees may apply). During checkout, you can select the best design option for your campaign.
For orders including a design template or professional design services, a Printing Resource Management designer will contact you by phone (and email) after receiving the order to begin the creative design process. They’ll ask you the right questions and get your logo, text, and other important info. Digital proofs are provided via email and must be approved prior to completing your order.
The turnaround is largely dependent upon whether you upload your own artwork or choose to have Taradel® help you with the design. If you upload your own design we can process your order within one business day. For orders that include design services (template customization or custom design) please allow 3 to 7 business days.
Yes! Printing Resource Management designs your digital ads at no additional cost with any Premium plan purchase. You can always send us your own artwork, too.
Ordering
Payment is due at the time of order. We accept most major credit cards and offer payment in full, payment plan, and financing options (for qualified uses) via our partnership with CreditKey.
We offer terms as low as 0% for 30 days for qualified customers through our partnership with CreditKey. You can apply for credit online at the link below and get an instant decision. It's really easy! https://www.creditkey.com/app/apply/taradel Requirements - 600+ FICO - A valid, operating business - $40k+ gross annual income
Products & Services
After creating an audience map, you will see a prompt that says "Where do you want to advertise?" that lists all available digital advertising channels. Click on the channels you prefer to customize your campaign.
Please visit the Pricing tab on our website for full details and pricing.
That's a tough one because there is so much variance. Response rates are determined by numerous factors including offers, timing, competition, and more. We can help you create great ads, based on current best practices, and our services include optional access to a reporting dashboard which you can use to monitor calls, clicks, and more.
You can schedule your preferred delivery window during checkout. On average, it takes 1-2 weeks total from the time you order depending on the design option that you choose. As with all marketing, it is best to plan your campaign in advance so that you have time to execute a successful strategy.
Basic plan orders (direct mail-only) are delivered by the USPS according to the schedule you select while ordering.
Direct mail campaigns are delivered by the USPS per the delivery schedule you select during checkout. Digital ads deliver according to the start and end dates you select during checkout.